FAQ

Q:How to check the network frequencies ?

A:Dear Customer,
1) Check which network standard and which frequency bands your phone supports
2) Search your local network operator via Google browser to learn more about the latest local network standard and the frequency bands; Click here to check (just for reference):http://maps.mobileworldlive.com
3) If there is a frequency bands which your phone supports matched with the local frequency bands, you can use the phone in your country

Q:How to use OTA to update Android system ?

A:Dear Customer,
Find the app "update" or “System update”. It will show that your system is up-to-date after update package installed.

Q:How is my phone always too hot?

A:Dear Customer,
It is normal that the smartphone device gets hot when playing videos or games on it or charging it, however, you can reduce the hot by following actions:
1. Turn off the function and apps seldom used such as Wi-Fi, GPS etc.;
2. Turn down the brightness of the screen;
3. Turn off the apps running in the background periodically and clear cache periodically to keep enough running space all the time;
4. Uninstall abnormal apps with bugs which may cause much heat during running;
5. Do not use phone during charging unless necessary.

Q:Which shippping way will you send ?

A:All products bought on shop.agmmobile.com will be sent with registered mail, such as SG post,E-pack and so on, we offer free shipping of registered mail,but if you want to send it with DHL fast shipping way, before you buy, you should contact our servcie and pay the extra shipping fee first.

Q:I didn't get my parcel, how to do?

A:

1).No logistic information for a long time: We will send you tracking number after we sending items, if the losgistic information updated normally, hope you can don't worry about it and just wait more days.If you didn't get the parcel more than 90 days, we will refund you full money.If parcel shows delivery, we do not accept refunding request anymore.You may also need to pay customs tax.
2).Parcel was returned by customs office: If it was hold by customs office, hope you can go there to make clearance as soon as possible, we will try our best to help you to get the parcel from customs,we do not refund if parcel returned caused by buyer reasons.